Frequently Asked Questions
Here you will find answers to the most common questions about check-in, check-out, amenities and stay conditions at our studios.
What are the check-in and check-out times?
Check-in: Our standard check-in time is 2:00 PM. Flexible check-in may be possible if the apartment is available earlier. Please contact us in advance to arrange early check-in.
Check-out: Our standard check-out time is 10:00 AM. Late check-out may be arranged upon request and is subject to availability. Please let us know in advance if you would like a late check-out.
Is Wi-Fi available in all apartments?
Yes, all our apartments offer free high-speed Wi-Fi. You will receive the Wi-Fi network name and password upon check-in.
Are pets allowed in the apartments?
We understand that pets are part of the family, and well-behaved pets are welcome in some of our apartments. Please check the individual listing on our Booking profile for the pet policy, or contact us directly to confirm whether your chosen apartment is pet-friendly.
What is the cancellation policy?
We offer a flexible cancellation policy designed to accommodate your travel plans:
- Full refund for cancellations made within 24 hours of booking, provided the check-in date is at least 14 days away.
- 50% refund for cancellations made at least 7 days before check-in.
- No refund for cancellations made within 7 days before check-in.
Are cleaning services available during my stay?
Our apartments are professionally cleaned before your arrival, and a one-time cleaning fee is included in your booking. For stays longer than one week, we offer additional cleaning services for an extra charge. Please contact us to schedule additional cleaning during your stay.